Terms of Service

Effective Date: 01/01/2026

Welcome to Herbal Living. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Information

Herbal Living is an independent retailer of wellness and nutrition products in India. We offer genuine Herbalife nutrition products and related wellness products for customers looking to support their fitness, active lifestyle, daily energy, and nutrition goals.

All products sold on this website are intended for personal use only and are not for resale unless otherwise agreed in writing.

2. Product Disclaimer

The products available on our website are wellness and nutrition products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product results may vary from person to person depending on individual lifestyle, diet, usage, body type, and other factors. Customers should read all product labels, usage instructions, ingredients, and warnings before use.

If you are pregnant, nursing, under medical supervision, taking medication, or have any health condition, please consult a qualified healthcare professional before using any nutrition or wellness product.

3. Ordering and Payment

All prices are listed in Indian Rupees (INR/₹). Prices are inclusive of applicable taxes, including GST where applicable, unless stated otherwise.

We accept secure payments through the payment methods available at checkout. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

Once an order is placed, you will receive an order confirmation by email, SMS, or WhatsApp, depending on the contact details provided. Order confirmation does not guarantee acceptance of the order if there is an error in pricing, stock availability, payment verification, product availability, or delivery serviceability.

We reserve the right to cancel or refuse any order due to suspected fraud, incorrect information, payment issues, stock limitations, pricing errors, delivery restrictions, or any other reasonable business reason.

4. Shipping and Delivery

Please refer to our Shipping Policy for detailed information regarding delivery locations, estimated delivery timelines, shipping charges, and order tracking.

We aim to dispatch orders within the stated timeframe; however, delivery timelines may vary due to courier delays, weather conditions, public holidays, operational issues, incorrect address details, or other circumstances beyond our control.

Customers are responsible for providing complete and accurate delivery information. Herbal Living shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

5. Returns, Refunds, and Cancellations

Please refer to our Refund Policy for detailed information regarding returns, refunds, exchanges, cancellation eligibility, and timelines.

Due to the nature of wellness and nutrition products, returns may only be accepted if the product is unused, unopened, undamaged, and in its original packaging, subject to our Refund Policy.

Products that are opened, used, damaged after delivery, missing original packaging, or not in resaleable condition may not be eligible for return unless the product received is defective, damaged, incorrect, or otherwise eligible under applicable consumer protection laws.

If you receive a damaged, defective, expired, or incorrect product, you must contact us within the timeframe mentioned in our Refund Policy with clear photos/videos and order details.

Refunds for approved returns will be processed using the original payment method or another suitable method, subject to payment gateway and banking timelines.

6. Product Information and Availability

We aim to ensure that all product descriptions, images, prices, ingredients, availability, and other information on our website are accurate and updated. However, errors may occasionally occur.

Product images are for representation purposes only. Packaging, labels, batch details, manufacturing details, and appearance may vary depending on product updates by the manufacturer.

We reserve the right to correct errors, update product information, change prices, modify product availability, or cancel orders affected by incorrect information without prior notice.

7. Customer Responsibilities

By using our website, you agree to:

• Provide accurate, complete, and current information while placing an order.

• Use the products only as directed on the product label or official instructions.

• Not misuse, resell, copy, or distribute products purchased from our website without written approval.

• Not use the website for any unlawful, fraudulent, abusive, or harmful purpose.

• Not interfere with the security, performance, or functioning of the website.

8. Website Use

You agree not to:

• Use the website for any illegal or unauthorized purpose.

• Attempt to gain unauthorized access to our website, systems, customer data, or payment systems.

• Upload or transmit viruses, malware, spam, or harmful code.

• Copy, reproduce, or misuse website content, images, branding, or product information without permission.

• Engage in activities that may damage, disable, overload, or impair the website.

We reserve the right to restrict, suspend, or terminate access to our website if we believe a user has violated these Terms.

9. Intellectual Property

All website content, including text, design, graphics, logos, images, product layout, banners, and website structure, is owned by or licensed to Herbal Living unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without prior written permission.

All third-party brand names, product names, trademarks, and logos remain the property of their respective owners.

10. Third-Party Services

Our website may use third-party services, including payment gateways, logistics partners, analytics tools, Shopify apps, and other service providers. Your use of these services may also be subject to their own terms, policies, and privacy practices.

Herbal Living is not responsible for delays, errors, interruptions, or issues caused by third-party service providers beyond our reasonable control.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Herbal Living shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim related to an order shall not exceed the amount paid by you for the product giving rise to the claim, except where liability cannot be excluded or limited under applicable law.

Nothing in these Terms shall limit any rights available to consumers under applicable Indian consumer protection laws.

12. Privacy

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

By using our website, you agree to the collection and use of information in accordance with our Privacy Policy.

13. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time. Any changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted means you accept the revised Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, products, or services shall be subject to the jurisdiction of the competent courts in India, unless otherwise required under applicable law.

15. Contact Us

If you have any questions about these Terms, your order, or our products, please contact us:

Email: herbal.living.orders@gmail.com