Privacy Policy

Effective Date: 01/01/2026

Welcome to Herbal Living. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of personal information when you interact with our site:

  • Personal Identifiers: Name, email address, postal address, phone number.

  • Payment Details: Billing information handled securely via our third-party payment processor. We do not store full payment card details, UPI PINs, banking passwords, or sensitive payment credentials.

  • Order Information: Products purchased, purchase history, billing address, delivery address, order status, and customer support requests.

  • Technical Data: IP address, browser type, device information, cookies, website usage data, and browsing activity on our website.

2. How We Use Your Information

We use the information collected to:

  • Fulfill and manage orders.

  • Process payments, refunds, cancellations, and exchanges.

  • Send order confirmations, shipping updates, and customer support responses.

  • Improve website functionality, product offerings, and user experience.

  • Send promotional offers and updates only where you have provided consent or where permitted by applicable law.

  • Detect and prevent fraud, misuse, unauthorized transactions, or security issues.

  • Comply with legal, tax, accounting, and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted third-party service providers, such as payment processors, shipping couriers, Shopify, and website service providers.

  • Analytics providers, such as Google Analytics, to help us improve our website and customer experience.

  • Marketing or communication service providers, where you have consented to receive updates.

  • Legal authorities, regulators, or law enforcement agencies, if required by law.

All third parties are expected to respect the confidentiality of your data and use it only as necessary to provide their services.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, improve site performance, and analyse site traffic. Cookies are small text files stored on your device.

You may set your browser to refuse cookies, but some site features may not function properly as a result.

5. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw your consent for certain types of processing, such as marketing emails.

  • Opt out of promotional communications.

  • Raise a concern or complaint about how your personal information is handled.

To exercise these rights, contact us at: herbal.living.orders@gmail.com

6. Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law, including for tax, accounting, order records, dispute resolution, fraud prevention, and legal compliance.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including HTTPS encryption, secure third-party payment handling, restricted access to customer data, and platform-level protections provided by Shopify and our service providers.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not intended for children. We do not knowingly collect data from minors without appropriate parental or guardian consent where required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions about this policy or your data, please contact us at:

Herbal Living
📧 Email: herbal.living.orders@gmail.com